Terms and conditions

1. About these terms

These terms govern your use of the RoiFemme Health Clinic website and its enquiry service. By using the website, you agree to these terms. If you do not agree, please stop using the website.

RoiFemme Health Clinic can be contacted at hello@roifemme.health, +44 20 7946 0958, or 123 Wellness Avenue, Suite 200, London, UK.

2. The website is not emergency care

Website content and the enquiry form are not emergency or urgent medical services. If you believe someone is in immediate danger or needs urgent medical attention, call 999. For urgent medical help that is not an emergency, use NHS 111 or another appropriate local service.

3. General information, not a diagnosis

Information on this website is provided for general guidance. It does not replace an assessment by a qualified healthcare professional and should not be used to diagnose or treat a condition. A clinical relationship is not created merely by visiting the website or sending an enquiry.

4. Enquiries and appointments

Sending an enquiry does not guarantee an appointment or confirm that a particular service is suitable. We may ask for further information before arranging care. Appointment availability, clinician suitability, fees, cancellation terms, and any telehealth requirements will be explained before a booking is confirmed.

You are responsible for providing information that is accurate and complete enough for us to respond safely.

5. Acceptable use

You must not:

• use the website unlawfully, fraudulently, or to harm another person;
• attempt to gain unauthorised access to the website, its systems, or stored information;
• introduce malware, overload the service, or interfere with its operation; or
• copy or reuse website content in a way that infringes intellectual property rights.

6. Availability and external services

We aim to keep the website accurate and available, but we cannot promise uninterrupted or error-free access. The website may link to third-party services. We are not responsible for their content, availability, or privacy practices.

7. Intellectual property

The RoiFemme name, logo, website design, text, and original media are owned by or licensed to RoiFemme Health Clinic. You may view and print reasonable extracts for personal, non-commercial use. No other rights are granted without written permission.

8. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for losses caused by relying on general website content instead of seeking appropriate professional advice, or for events outside our reasonable control.

9. Privacy

Our privacy and cookie notice explains how we use personal information and how you can manage cookie choices.

10. Governing law and changes

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. We may update these terms when the website or our legal obligations change. The updated version will be posted here.